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PATIENT RELATIONS REPRESENTATIVE I

King Faisal Specialist Hospital and Research... | Riyadh | SA

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information PATIENT RELATIONS REPRESENTATIVE I - King Faisal Specialist Hospital and Research... below matches your qualifications.

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Posted on

Sunday, 26 January 2025, 26 Rajab 1446

Apply by

Tuesday, 11 February 2025, 12 Shaban 1446

Location

Riyadh

Department/Section

Inpatient Section - Patient Relations Department

Coordinates and maintains patient rights by educating patients, responding to patient and patient family concerns/complaints; resolving patient concerns and reporting unresolved issues. Ensures that policies, practices, procedures, and Patients Bill of Rights are followed.
Essential Responsibilities and Duties

1. Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.

2. Coordinates, investigates and resolves patients complaints and grievances concerning the quality of care and services. 3. Provides expertise on patients needs and expectation and acts to educate staff and physicians concerning these issues. 4. Serves as a central source and referral for information concerning patient right and responsibilities. 5. Conducts daily rounds on patients based on the scheduled assignments. 6. Responds to IPA ticketing system and outreach requests. 7. Participates in training and orientation of new staff joining the department about the roles and responsibilities of Patient Advocates. 8. Keeps a record of all complaints and related correspondence. Prepares official response for management review and feedback. 9. Maintains patient and family confidence by keeping complaint information confidential. 10. Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints. 11. Collects and administers patient satisfaction data and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to ensure patient satisfaction. 12. Provides patients/significant others with feedback on issues of concern.
Education Masters or Bachelors Degree in Social Services, Psychology, Hospital Administration, Public Relations, or other related discipline is required.
Experience Required One (1) year of related experience with Masters ,or three (3) years with Bachelors is required.
Other Requirements(Certificates)

Saudi Nationals only.


Information :

  • Company : King Faisal Specialist Hospital and Research...
  • Position : PATIENT RELATIONS REPRESENTATIVE I
  • Location : Riyadh
  • Country : SA

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Post Date : 2025-01-30

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