Director of Conference & Events (Sales)

Scope of Position

Responsible for the achievement of financial targets related to Conference and Events, Outside Catering revenue. Responsible for ensuring the effective and efficient operation of the Conference & Events department and maximizing revenue by reviewing and revising revenue strategies and identifying trends. Actively contributes towards revenue generation through management of the Conference & Events team and systems, provides accurate information on both the internal situation and the external climate in which the hotel operates. Prepares and holds weekly department meetings focusing on conversion of business. Prepares weekly and monthly forecasts and assist in completion of budget preparation. Ensures coverage of local market for meetings, events and outside catering. Has excellent working relationship with operations team.

Responsibilities

• General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Al Faisaliah Riyadh People & Culture Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
  • On The Job trainers and trainings.
  • Group Training Technique trainers and trainings.
  • Update and maintain a complete Training Matrix for your department.
  • Update and maintain Job Description and Job Specification Matrix your department.
• Ensure the colleagues career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotels network, computers or internet access which is in the hotels view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Al Faisaliah Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.

To carry out any additional duties requested by management, related to hotel operational activities.

• Departmental:

• Customer Focus:

• Colleague Relations:

• Administrative Duties

• Prepares weekly and monthly forecasts.
• Prepares for the weekly Revenue Meeting.
• Ensures that all booking systems are maintained to achieve optimal results.

• Tabulates all sales related activities, leading by example.
• Monitors team and ensures that team plans and records all sales related activities.
• Organises Conference & Event Sales weekly meetings to track conversion.
• Organises weekly meetings with Conference & Events Operations team to review on the books outlook.
• Keeps up to date with market trends and utilizes all Business Intelligence reports available.
• Attends weekly Revenue Meetings with recommendations and updates.
• Maintains up to date records of performance reviews of the team.
• Conducts one to one meetings weekly with team.