IT Specialist

General Description of Role and Responsibilities:

• Provide exceptional customer service via phone, in person, and email as appropriate.
• Resolve 2nd\3rd level site support issues, including second-level troubleshooting connectivity, mobile devices, hardware, and software issues.
• Troubleshoot corporate equipment connecting to the LAN and WAN, including VPN and remote users.
• Perform user administration duties.
• Travel to job sites and offices.
• Perform tasks utilizing AD.
• Remote Desktop support.
• Responsible for setting a plan and commencing a new office\site setup and decommissioning.
• Web-based ticketing systems (basic knowledge), logging customer/employee queries.
• Advanced printer / peripheral device troubleshooting.
• Install, modify, and repair computer hardware and software.
• TCP/IP, DNS, and DHCP knowledge.
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Identify computer or network equipment shortages and place orders.

Qualifications, Experience, Knowledge and Skills:

• Proven experience as IT specialist or relevant position.
• Degree in Computer Science, engineering, or a relevant field.
• 3-5 years of experience as a Site Support Analyst or 2-3 years of hands-on experience working with the end-user desktop support role.
• Microsoft operating system Knowledge.
• Microsoft Windows Servers Knowledge.
• Good diagnostic and problem-solving skills.
• Good communication ability.
• Native language and intermediate level in English.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Certification as IT Analyst will be an advantage (e.g., CompTIA A+, NET+, Microsoft Certified IT Professional, Azure Fundamentals).

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