Support Specialist

WHATS THE ROLE?

As a Support Specialist at Hilti, you will play a crucial role in ensuring customer satisfaction and success by providing top-tier technical support. You will work closely with various teams to resolve customer issues, provide technical advice, and enhance the overall customer experience.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software, hardware, and network issues.
• Collaborate with product development teams to address and resolve customer feedback.
• Ensure timely resolution of customer support requests and incidents.
• Document and track customer issues using a ticketing system.
• Identify opportunities to improve support processes and customer experience.

Year upon year we are recognized as one of the top Great Place to Work employers, both globally and locally. And when you meet us youll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where youre from.

WHAT DO WE OFFER?

We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return, for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to broaden your role and potentiality.

WHAT YOU NEED IS:

• Bachelors / Diploma degree in Information Technology, Computer Science, or a related field.
• Strong problem-solving skills with a focus on customer satisfaction.
• Proficiency in IT hardware, software, and network troubleshooting.
• Experience with ticketing systems and IT service management tools.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced and dynamic environment.
• Previous experience in a technical support role is preferred.

WHY SHOULD YOU APPLY?

We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where youre from.

As part of your interview process, well take you on a day-in-the-life ‘field ride to give you a feel for the job and the caliber of our people. Well also pay for your travel to the interview. Tempted to apply? Press the ‘