Technical Support Engineer
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Intellias with the position of Technical Support Engineer - Intellias which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Engineer - Intellias below matches your qualifications.
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Meet your recruiter
Diana Meneses diana.meneses@intellias.... Vacancy details ITSM Support Engineer Junior Saudi Arabia OfficeRefer a friend now
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! What project we have for you Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intelliass esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment. What you will do- Respond to technical support requests and manage the service desk, ensuring timely response and resolution of issues.
- Pushing matters through to resolution in a support context.
- Suggest improvements to reduce future support tickets.
- Communicate effectively with users to understand and address their needs.
- Analyze and troubleshoot common customer issues.
- Escalate complex problems to higher-level support teams.
- Set up and configure new user accounts and workstations.
- Help maintain internal documentation, including updating FAQs and knowledge base articles.
- Maintain IT inventory and assist with asset management.
- 1+years in a technical support or IT support role.
- Basic knowledge of UNIX/Linux operating systems.
- Basic knowledge of server hardware, software, and operating systems.
- Experience with help desk software like Jira, Confluence, Zendesk, or Freshdesk.
- Ability to work independently and manage multiple tasks.
- Good analytical and problem-solving skills.
- Good time management and prioritization skills.
- Strong communication and customer service skills.
- Eagerness to help and provide service to users.
- Stress-resilient, capable of handling customer queries calmly.
- Excellent communication skills, including fluency in both English and Arabic languages.
- An enthusiastic attitude towards learning new technologies and methodologies.
- Able to adapt to dynamic environments, keep up with the Clients requirements. Will be a plus:
- Volunteering or internship experience in IT support or customer service.
- Certifications (e.g., CompTIA, Microsoft Certified Professional).
- Experience in a specialized area of IT, such as networking or security.
- Multilingual.
- Experience with cloud services and migrations.
- Experience with automation tools and scripts to streamline support processes.
- In-depth knowledge of specialized IT domains such as cybersecurity, cloud services, or networking.
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Information :
- Company : Intellias
- Position : Technical Support Engineer
- Location : Saudi Arabia
- Country : SA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Engineer job info - Intellias Saudi Arabia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Engineer job info - Intellias Saudi Arabia in 2025-03-03 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-03-03
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