Technical Support Engineer

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Diana Meneses diana.meneses@intellias.... Vacancy details ITSM Support Engineer Junior Saudi Arabia Office

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Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! What project we have for you Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intelliass esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment. What you will do

• Respond to technical support requests and manage the service desk, ensuring timely response and resolution of issues.
• Pushing matters through to resolution in a support context.
• Suggest improvements to reduce future support tickets.
• Communicate effectively with users to understand and address their needs.
• Analyze and troubleshoot common customer issues.
• Escalate complex problems to higher-level support teams.
• Set up and configure new user accounts and workstations.
• Help maintain internal documentation, including updating FAQs and knowledge base articles.
• Maintain IT inventory and assist with asset management.

What you need for this

• 1+years in a technical support or IT support role.
• Basic knowledge of UNIX/Linux operating systems.
• Basic knowledge of server hardware, software, and operating systems.
• Experience with help desk software like Jira, Confluence, Zendesk, or Freshdesk.
• Ability to work independently and manage multiple tasks.
• Good analytical and problem-solving skills.
• Good time management and prioritization skills.
• Strong communication and customer service skills.
• Eagerness to help and provide service to users.
• Stress-resilient, capable of handling customer queries calmly.
• Excellent communication skills, including fluency in both English and Arabic languages.
• An enthusiastic attitude towards learning new technologies and methodologies.
• Able to adapt to dynamic environments, keep up with the Clients requirements. Will be a plus:
• Volunteering or internship experience in IT support or customer service.
• Certifications (e.g., CompTIA, Microsoft Certified Professional).
• Experience in a specialized area of IT, such as networking or security.
• Multilingual.
• Experience with cloud services and migrations.
• Experience with automation tools and scripts to streamline support processes.
• In-depth knowledge of specialized IT domains such as cybersecurity, cloud services, or networking.

What its like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. Thats why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success. Skills

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